Privacy Policy
Effective Date: 17/11/2024
At aquacustomer.care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data you provide while using our website and services, including water purifier repair, new installations, EMI options, and appointment bookings.
1. Information We Collect
When you use our website or services, we may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, shipping address, and other details you provide during appointment booking or purchasing services.
- Payment Information: Credit/debit card details, billing address, and EMI-related data (if applicable).
- Service-Related Information: Details about the type of service requested (e.g., water purifier repair, installation), model of the water purifier, and other preferences.
- Usage Data: Information about your visit to our website, including your IP address, browser type, pages visited, and the time spent on the website.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Provision: To process your service requests (repair, installation, EMI options) and schedule appointments.
- Payment Processing: To handle transactions and provide EMI options.
- Customer Support: To assist with any queries or issues related to your water purifier, installation, or repair services.
- Appointment Booking: To confirm and manage your service appointments.
- Marketing Communications: If you’ve opted in, we may send promotional emails or notifications about offers, new products, and updates.
- Improving Our Services: To enhance our website, services, and user experience.
3. How We Protect Your Information
We take reasonable measures to protect the security of your personal data:
- Encryption: We use SSL encryption to protect sensitive information during online transactions.
- Access Control: Only authorized personnel have access to your personal information.
- Secure Payment Gateways: All payment transactions are processed through secure third-party payment processors, and your credit card details are not stored on our servers.
4. Sharing Your Information
We do not share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers who assist us in performing services like repairs, installations, and payment processing.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request to access, update, or correct your personal information.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe at any time using the link in the email or by contacting us directly.
- Delete Your Data: You can request to delete your personal information, subject to legal and contractual obligations.
6. Appointment Booking and EMI
When booking an appointment for water purifier repair, installation, or other services, we may require you to provide additional information related to the service or payment options (including EMI). This information will only be used for the purpose of completing your service request and processing payments. All EMI-related transactions will be handled in accordance with the terms set by our partnered financial institutions.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how visitors interact with our site, which allows us to improve the content and functionality of our services. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
